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Frequently Asked Questions

Zedbazi FAQ — Answers to All Your Questions in Bengali

From opening an account to payments, bonuses, betting rules, and security — find clear answers to the most frequently asked questions, all in one place. Check here before reaching out to customer support; most issues are covered.

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What can we help you with?

Click on any category below to go straight to the relevant FAQs

Account & Registration

Find answers to all your questions about opening an account, logging in, password recovery, KYC verification, and account management.

12 Questions

Deposits & Withdrawals

Everything you need to know about deposits and withdrawals via bKash, Nagad, and bank transfer — including processing times and troubleshooting.

10 Questions

Bonuses & Promotions

A clear guide to how welcome bonuses, free bets, cashback offers, and loyalty points work.

8 Questions

Sports Betting

A complete guide to how odds work, betting rules, live betting, and result settlement.

11 Questions

Security & Privacy

Questions and answers on account security, two-factor authentication (2FA), data privacy, and cybersecurity.

9 Questions

Mobile App

Find everything you need on downloading, installing, updating, and troubleshooting the Zedbazi app in this section.

7 Questions
All Questions Account Payment Bonus Betting Security Mobile App Responsible Gaming

Account & Registration

All you need to open a Zedbazi account is an active mobile number and a strong password. Registration takes just 2 minutes. KYC verification will be required later to make withdrawals, which involves submitting a copy of your National ID or passport. You must be 18 years of age or older.

You must be at least 18 years old to register on Zedbazi. This is part of our responsible gaming policy. A government-issued ID is required for age verification — either at registration or before your first withdrawal. Any account found to be used by someone under 18 will be permanently closed.

No. Under Zedbazi's policy, each person is allowed only one account. Creating multiple accounts may result in all accounts being permanently closed and balances forfeited. If you've lost access to a previous account, please contact customer support.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Use that code to set a new password. The entire process takes under 2 minutes. If your mobile number has changed, contact support directly.

KYC verification is typically completed within 24 to 48 hours. During peak periods, it may take up to 72 hours. Submitting clear, legible documents helps speed up the process. If your documents are unclear or incomplete, you will be asked to resubmit. While you can make deposits without completing KYC, large withdrawals will not be permitted until verification is done.

To close your account, email support@zedbazi.app or let us know via live chat. Make sure to withdraw any remaining balance before the account is deleted. Temporary or permanent self-exclusion options are also available under our responsible gaming policy.

Deposits & Withdrawals

Zedbazi accepts deposits via bKash, Nagad, Rocket, bank transfer, and cryptocurrency. Mobile banking deposits are typically credited instantly. Bank transfers may take 1 to 3 business days. The minimum deposit amount is just ৳500.

Withdrawals to bKash and Nagad are typically processed within 5 to 30 minutes. Bank transfers may take 1 to 2 business days. First-time withdrawals may be delayed if KYC verification is not yet complete. Processing times may be slightly longer between midnight and 6 AM.

The minimum withdrawal amount is ৳500. The maximum daily withdrawal limit is ৳2,00,000 (two lakh BDT). VIP members enjoy higher limits. You can make multiple withdrawals in a day as long as the total stays within the daily cap. For large amounts, please notify customer support in advance.

Wait 30 minutes first — credits can sometimes be delayed due to system processing. If it still hasn't arrived, contact live chat with your transaction ID or a screenshot. The customer team typically resolves this within 1 hour. Always use the correct reference number when making a deposit, as missing or wrong references can cause delays.

Zedbazi does not charge any deposit or withdrawal fees. However, your mobile banking provider or bank may apply their own transaction fees — this is outside Zedbazi's control. bKash or Nagad cashout charges apply according to the respective provider's terms.

Bonuses & Promotions

New members receive a welcome bonus on their first deposit. The bonus amount and terms may change from time to time, so for the latest offer, Latest Promotions page. To claim the welcome bonus, you must make your first deposit within the specified time after registration.

Yes, most bonuses come with wagering (rollover) requirements. For example, a 10x wagering requirement means you must bet ten times the bonus amount before it can be withdrawn. Each bonus has its own terms — always read them carefully before accepting an offer.

Free bets are added to your account automatically. When placing a bet, select "Free Bet" as your payment method. If your free bet wins, you receive only the profit — not the original stake. Free bets are typically valid for 7 days.

Points are earned automatically on every bet you place. Accumulated points can be redeemed for cashback, free bets, or special rewards. Go to the "Rewards" section in your account to check your point balance and redeem them. For more details, Rewards Page here.

Sports Betting

Zedbazi uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns a total of ৳250 (including ৳150 in profit). The higher the odds, the lower the chance of winning — but the greater the reward. Match Odds See the page for full details.

Yes, Zedbazi offers in-play (live) betting. You can place bets at real-time odds while a match is in progress. Odds change rapidly during live betting, so quick decision-making is key. Live betting is available across cricket, football, tennis, and 30+ other sports.

Bets generally cannot be cancelled once placed. However, if the Cash Out feature is available, you can retrieve a set amount before the match ends. If a match is cancelled or postponed, your stake is automatically refunded.

An accumulator (or parlay) bet lets you combine multiple matches into a single wager. If all your selections win, the payout is huge — but one wrong pick and you lose the entire bet. For example, betting on 3 matches each at 2.0 odds gives you total odds of 8.0 (2×2×2). It's a way to go after big returns from a small stake.

Yes, if a match is cancelled or abandoned, the full stake is returned to your Zedbazi balance. For accumulator bets, the cancelled match is treated as a "push" and its odds are calculated as 1.0. Refunds are typically processed within 24 hours.

Security & Privacy

Go to Account Settings and enable 2FA under the "Security" section. You can verify using an OTP sent to your mobile number or via the Google Authenticator app. Once enabled, an additional code will be required at every login, keeping your account significantly more secure.

Change your password immediately and send an urgent email to support@zedbazi.app. Our security team can freeze your account right away. Log out of all active sessions. If there's a login from an unfamiliar device, you'll receive an automatic alert — don't ignore it.

No. Zedbazi never sells your personal information or shares it with unauthorised third parties. Data may only be shared where required for payment processing or legal compliance. For more details, Privacy Policy page.

Mobile App

Download the Zedbazi app directly from our Download Page to download. An APK file is available for Android. Before installing, go to your phone's settings and enable "Install from unknown sources." iOS users can add the site to their home screen via the mobile browser.

Start by fully closing the app and reopening it. If the problem persists, restart your phone. Check that your internet connection is stable. If you're running an older version, uninstall the app and download the latest version. Still having issues? Contact support with a screenshot.

Downloads page The latest version is always available. You'll also receive in-app notifications when a new update is released. Simply uninstall the old APK and install the new one — your account and balance will not be affected.

Responsible Gaming

Yes. On Zedbazi, you can set your own daily, weekly, or monthly deposit and betting limits. Just go to the "Responsible Gaming" section in your account settings. Reducing a limit takes effect immediately, but increasing one requires a 24-hour waiting period.

Yes, a "cooling-off" or temporary self-exclusion option is available. You can take a break ranging from 1 day to 6 months, during which you won't be able to log in or place bets. Permanent self-exclusion is also an option. For more details, Responsible Gaming page.

If you feel your betting is getting out of control, contact support immediately. Zedbazi's responsible gaming team will assist you confidentially. Talk to a family member or someone you trust. Remember, betting is for entertainment — never wager your life savings or borrowed money.
Still not resolved?

Our support team is here for you 7 days a week, 24 hours a day

Live Chat

For the fastest resolution, use live chat. Average response time is just 3 minutes. Chat with us in Bengali.

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Email Support

For complex issues, email us with screenshots or supporting documents. You'll typically receive a response within 4 to 12 hours.

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Help in Bangla

Support is available in Bengali across all channels. Tell us your issue without any language barrier.

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Join Zedbazi and enjoy the best betting experience

Once you've got all your answers from the FAQ, go ahead and sign up. With Zedbazi, your first deposit comes with a bonus, plus live betting and 24/7 Bangla support — all in one place.

  • Register in just 2 minutes
  • Deposits starting from just ৳500
  • bKash, Nagad, and all major payment methods
  • Live betting across 30+ sports markets
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